Please read the following policies carefully before booking lessons with Teacher Andrew. By making a booking or purchasing credits, you agree to the terms outlined below.

Booking Policy

All lessons must be booked in advance through the online booking portal. A valid account and sufficient lesson credits are required to secure a slot. Lesson times are displayed in your local timezone and are based on my availability, set in Thailand Time (UTC+7).

  • Bookings must be made at least 12 hours in advance of the lesson start time.
  • Each lesson is 50 minutes in duration and conducted via Zoom.
  • I will share a Zoom link prior to the lesson. Please ensure you have Zoom installed and tested before your first session.
  • It is the parent's responsibility to ensure their child is ready and present at the agreed start time.

Cancellation & Rescheduling Policy

I understand that life is unpredictable. The following cancellation terms apply:

  • Cancellations made more than 24 hours before the lesson: A full credit refund will be issued to your account.
  • Cancellations made within 24 hours of the lesson: Unfortunately, the lesson credit will be forfeited as I will have reserved that time exclusively for your child.
  • Rescheduling: If you need to reschedule, please contact me directly as early as possible. Rescheduling is subject to my availability and must be requested at least 24 hours in advance.
  • Teacher cancellations: In the rare event that I need to cancel a lesson, your credit will be fully refunded and I will make every effort to offer an alternative time promptly.

Payment Policy

All payments are processed securely through Stripe. I accept major credit and debit cards. Lesson credits are non-refundable once purchased, except in cases where I cancel a lesson.

  • Pay As You Go: £25 per lesson credit.
  • 10-Lesson Bundle: £225 (saving £25 — a 10% discount).
  • Credits do not expire and can be used at any time.
  • All transactions are in GBP (British Pounds Sterling). Your bank may apply a currency conversion fee if you are paying from outside the UK — please check with your card provider.

Code of Conduct

To ensure a positive and productive learning environment, the following standards of conduct are expected:

  • Students should arrive to lessons on time, with any required materials (exercise book, revision notes, past papers) ready.
  • Respectful and polite communication is expected at all times between students, parents, and myself.
  • Lessons are for educational purposes only. Any inappropriate behaviour may result in the lesson being ended and the credit forfeited.
  • Recording of lessons is not permitted without my prior written consent.

Safeguarding Policy

The safety and wellbeing of all students is my highest priority. I am committed to providing a safe online learning environment.

  • All online lessons are conducted via Zoom with a parent or guardian present in the home, or nearby, during sessions with younger students.
  • I use the Zoom waiting room — students will be admitted individually at the start of each session.
  • No personal contact information (phone numbers, personal social media) will be exchanged between myself and students directly. All communication is through the booking portal or via the parent's registered email.
  • If I have any safeguarding concerns regarding a student's welfare, I am obligated to act in accordance with UK safeguarding guidelines and may contact the appropriate authorities.

Privacy & Data Policy

Your personal data is handled with care and in accordance with GDPR principles.

  • I collect only the data necessary to provide the tutoring service: name, email address, and country of residence.
  • Your data is stored securely and will never be sold or shared with third parties, except where required by law.
  • Payment data is processed entirely by Stripe and is never stored on my servers.
  • You may request deletion of your account and associated data at any time by contacting me directly.

Contact

If you have any questions about these policies, please get in touch using the contact form on the home page or via the booking portal. I aim to respond to all enquiries within 48 hours.